Return and Refund Policy
At Proliting Tradelinks (OPC) Pvt. Ltd., customer satisfaction is our top priority. We strive to deliver products of the highest quality, but if you’re not fully satisfied with your purchase, we’re here to help.
Return Policy
Returns are accepted within 7 days of delivery. To be eligible, the item must be unused, undamaged, and in its original packaging. Returns requested after 7 days of delivery will not be processed.
To initiate a return, please email us at info@proliting.co.in with your order number and reason for return. Our team will guide you through the process.
Refund Policy
Once we receive and inspect your returned product, you will be notified via email regarding the approval or rejection of your refund.
Approved refunds will be credited to your original payment method within 4–5 business days.
Delayed or Missing Refunds
If you haven’t received your refund after the processing time:
If the issue persists, contact us directly at info@proliting.co.in.
Non-Refundable Items
Please note that sale or discounted items are not eligible for refunds.
Exchanges
We replace items only if they arrive defective or damaged. To request an exchange for the same item, please write to us at info@proliting.co.in
At Proliting Tradelinks (OPC) Pvt. Ltd., customer satisfaction is our top priority. We strive to deliver products of the highest quality, but if you’re not fully satisfied with your purchase, we’re here to help.
Return Policy
Returns are accepted within 7 days of delivery. To be eligible, the item must be unused, undamaged, and in its original packaging. Returns requested after 7 days of delivery will not be processed.
To initiate a return, please email us at info@proliting.co.in with your order number and reason for return. Our team will guide you through the process.
Refund Policy
Once we receive and inspect your returned product, you will be notified via email regarding the approval or rejection of your refund.
Approved refunds will be credited to your original payment method within 4–5 business days.
Delayed or Missing Refunds
If you haven’t received your refund after the processing time:
- Recheck your bank account or payment statement.
- Contact your credit card provider, as posting delays may occur.
- Reach out to your bank for further assistance.
If the issue persists, contact us directly at info@proliting.co.in.
Non-Refundable Items
Please note that sale or discounted items are not eligible for refunds.
Exchanges
We replace items only if they arrive defective or damaged. To request an exchange for the same item, please write to us at info@proliting.co.in
Cancellation Policy
At Proliting Tradelinks (OPC) Pvt. Ltd., we value your trust and strive to offer a seamless shopping experience. However, if you need to cancel your order, please review our cancellation terms below.
Order Cancellation Window
Orders placed on www.proliting.co.in can be cancelled within 12 hours of purchase. To request a cancellation, please email us at info@proliting.co.in with your order number and contact details.
Please note, a 5% processing fee or ₹50 (whichever is higher) will be deducted from the refund amount to cover administrative and payment gateway charges.
If your order has already been dispatched or shipped, the shipping charges will also be deducted before processing your refund.
How to Cancel an Order
To cancel an order, simply contact our Customer Care Team at info@proliting.co.in.
Cancellations are only possible before the product is packed or shipped from our warehouse. Once dispatched, the order cannot be cancelled and will fall under our Return and Refund Policy
Order Cancellation Window
Orders placed on www.proliting.co.in can be cancelled within 12 hours of purchase. To request a cancellation, please email us at info@proliting.co.in with your order number and contact details.
Please note, a 5% processing fee or ₹50 (whichever is higher) will be deducted from the refund amount to cover administrative and payment gateway charges.
If your order has already been dispatched or shipped, the shipping charges will also be deducted before processing your refund.
How to Cancel an Order
To cancel an order, simply contact our Customer Care Team at info@proliting.co.in.
Cancellations are only possible before the product is packed or shipped from our warehouse. Once dispatched, the order cannot be cancelled and will fall under our Return and Refund Policy